Date: 11 August, 2020
Dear Service Users, families and carers
I wanted to take the opportunity to contact you all with the recent announcement of the Victorian Government to introduce stage 4 restrictions with COVID-19 cases increasing recently.
The IDV management team have a Business Continuity Plan in place and have been collectively working on a phased approach to return service delivery working within current guidelines.
In light of further restrictions IDV has reviewed its current operations for the Macleod ATSS service. The health and wellbeing of our participants, staff, families and carers has and always will remain IDV’s top priority.
Considering the new restrictions, the way these programs currently operate, and in order to minimize any possible risk of spreading infection during this time, IDV has taken the decision to close the Macleod ATSS service up to and including Sunday the 27th of September.
During this closure our ATSS staff will be working remotely in the background and only limited staff available on site. If you need to speak to any team members, they are available via email, online meetings or continue to call the head office and a team member will get back to you.
The status of the temporary closure will be kept under constant review, and we will be informed by all Government advice and guidelines issued.
For supported employees we have a small group that has returned to work and as production requests increase IDV will commence returning supported employees back to work in a phased approach and following the Governments advice and guidelines.
Success will depend on maintaining our new community norms as the health and wellbeing of our participants, staff, families and carers has and always will remain IDV’s top priority.
For Participants accessing the Step by Step program all services will cease being delivered on site and we will move to online zoom program from Wednesday the 12th of August 2020.
Please note from Monday the 10th of August 2020 our Greensborough site will be closed and our Step by Step team will be delivering the Zoom program remotely or on site at our head office in Macleod.
If you are interested in participating in the online program, please contact Lisa Mills Manager or Rhiannon Chapman for additional information and program schedules. Our team can be contacted via email for any requests.
For Participants accessing the Support Services (out of hours) program all services will remain as they have been operating previously with the below change to work in line with the restrictions:
Your current Support Service requests will be modified to align with the current government restrictions. Tracy Hart will be in contact to confirm arrangements and any modifications.
When restrictions are eased, we can return your previous supports and activities in line with government guidelines. Success will depend on maintaining our new community norms as the health and wellbeing of our participants, staff, families and carers has and always will remain IDV’s top priority.
The government has introduced new restrictions which limit visits to only essential care service providers and visitors providing care and support to a resident will be permitted. We are supporting participants to understand and follow the Governments directions to stay at home, practice good hygiene and social distancing.
IDV is following the Current Victorian Government restrictions which state.
IDV will continue to do everything we can to help you remain connected to your family member. We are supporting our participants to use the telephone, video calls and other digital tools to connect.
The Management team have an action plan ready to manage the situation if a participant tests positive for COVID-19. Families and participants will be notified if another resident in the home tests positive and will be informed of actions taken to protect all residents in the home.
Our head office is currently closed and our staff will be working remotely in the background and only limited staff available on site. If you need to speak to any team members, they are available via email, online meetings or continue to call the head office and a team member will get back to you.
During these uncertain times we are all facing, it can affect individuals in different ways. It is understandable at this time that some people may be feeling anxious, scared, worried, or overwhelmed. It is important during these times that we take note of our own well-being and mental health.
We understand this has been a challenging time for our community and we sincerely apologize for any inconvenience that this closure may cause.
If you have any questions or concerns, please speak with the IDV Program Manager at any time and we will keep you updated.
IDV is a registered not for profit community service organisation dedicated to delivering support services to people with disabilities.
Our purpose is to support people to lead good or better lives.
As a service, our personal goals mirror the identified priority and individualised goals of the people we support, so as each person achieves their goals, we achieve ours.
We develop opportunities that meet the changing needs and preferences of our residents and their families.Learn More
Aurora Products was established in 2007 as the business service of IDV.Learn More
IDV offer all of their participants, the opportunity to take part in a variety of camps that are held both within Victoria and interstate.Learn More